Not happy with your item(s)?! No worries we understand that things happen and whatever the case might be, we will work together and find the solution. Lets get started on getting your full refund, exchange or store credit.

Easy Returns & Exchanges

We gladly accept returns within the limited times provided and under these Terms & Conditions:

➺ For Damaged goods upon receipt - 7 days from delivery, includes shipping fees

➺ For full refund - 14 days from delivery, excludes shipping fees

➺ For exchange or store credit - 14 days from delivery, excludes shipping fees

The following items do not qualify for returns or exchange, unless they arrive damaged or defective, no exceptions:

✓Custom or personalized orders

✓Digital purchases and/or downloads for interior design or Feng Shui design services.

Terms & Conditions:

All returns must have original proof of purchase,

All item(s) MUST BE in unused state,

All returns must have all original forms of labeling and packaging.

What you must do Prior to returning the item:

Please email us at: zensual@juliaesther.com to process your return. If your return deals with damaged item(s), please include any pictures necessary to evaluate and qualify and process your return.

After we review your return request, you will receive a return confirmation, you will then mail the qualified items to the return address below, and we will then process your refund once it arrives within the timely manner.

Return Address Only:

Julia Esther - Zensual Jewelry
PO Box 400213
Las Vegas NV 89140

Shipping policies & Methods

Thank you for your interest in Julia Esther Zensual Jewelry. We are currently shipping domestic only. Ships within 3 days to United States addresses only. In some cases, please allow 2-3 business days for your item(s) to be made. The finished product will then be shipped by the Finish postal service. Please refer to Shop Policies for estimated shipping times. Thank you for your patience as we carefully make your items!

Overnight
$34 flat rate

2nd Day 
$21 flat rate

Ground
$6 flat rate